Privacy Policy

Last updated: 2024
At RSB Artesania Digital, S.L. (hereinafter RSB) we care about the privacy and security of your personal data. This Privacy Policy explains how we collect, use and protect the information you provide when you visit our website.

1. Data Controller

  • Controller: RSB Artesania Digital, S.L.
  • Address: registered office in Barcelona (08007, Ronda Universitat 33, 2nd floor 1st door B)
  • Email: hola@rsbagency.com

2. Information We Collect
We may collect the following categories of personal data:

  • Data provided directly: first name, last name, email address, phone number, postal address, etc., that you give us when filling out contact or registration forms.
  • Technical data: IP address, browser type, operating system, time spent on the site and other data collected automatically through cookies (see our Cookie Policy).
  • Behavioural data: information about how you interact with our website.

3. Purposes of Processing
Your data will be processed for the following purposes:

  • To handle enquiries submitted through the contact form.
  • To process orders and shipments (where applicable).
  • To send commercial communications, promotions or newsletters (with prior consent).
  • To improve the user experience on our site through statistical analysis.
  • To ensure the security and functionality of the website.

4. Legal Basis for Processing
We process your data on the basis of:

  • Performance of a contract: to manage your orders or enquiries.
  • Consent: to send commercial communications or analyse behaviour.
  • Legitimate interest: to ensure the security of the site and prevent fraud.
  • Legal compliance: where necessary to comply with legal obligations.

5. Who Do We Share Your Data With?
We do not share your personal data with third parties, except in the following cases:

  • Service providers: companies that help us operate our website, such as hosting, analytics or email delivery.
  • Legal obligations: public authorities, when required by law.

6. Data Retention
We will keep your personal data:

  • For the duration of our contractual or commercial relationship.
  • For the time necessary to comply with legal obligations or to defend ourselves against potential claims.

7. User Rights
You may exercise the following rights:

  • Access: to know what data we hold about you.
  • Rectification: to correct inaccurate or incomplete data.
  • Erasure: to request that we delete your data when it is no longer necessary.
  • Objection: to refuse the processing of your data for specific purposes.
  • Portability: to obtain a copy of your data in a structured format.
  • Restriction: to limit the processing of your data in certain cases.

To exercise these rights, contact us at hola@rsbagency.com attaching a copy of your ID document.

8. Security of Your Data
We implement technical and organisational measures to safeguard your personal data and protect it against unauthorised access, alteration or loss.

9. Use of Cookies
Our website uses cookies to improve your browsing experience. You can find more information in our Cookie Policy.

10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Updates will be published on this page with the corresponding revision date.